After the amount of energy consumed and certain conditions are met, we also charge a minute fee.
See our prices subpage for more information.
We will charge HUF 3,000 from your card at the start of charging. If the amount payable is higher than this, we debit your account together with the amount exceeding HUF 3,000.
If the actual cost is less than HUF 3,000, we will only charge the actual cost, the remaining amount will be released immediately, but you will receive it back within the period according to the rules of your bank.
Enter the group ID in the Tax Number field.
No, just register and you already have access to our more affordable prices and extra features.
We will try to deduct the amount several times and if it fails, we will suspend your account and you will need to contact the customer service.
At the moment, we can only accept embossed Mastercard, Visa or American Express cards.
As you can read in the app, first slide the arrow and then connect the cable to your car. Please do not go for coffee until you have connected the cable, because approximately after 1 minute, everything is reset, and you can start the process all over again.
In this case, other users will see the connector’s status as faulty or busy, so they will not be able to go there and charge. It’s the other way around, it wouldn’t be okay for you either, so please do this as soon as possible.
Basically, we mark the statuses of the connectors with 4 colors (green-available, gray-unavailable, blue-in use, and red-faulty), you may not have noticed anything here. If this is not the problem:
As a good old IT help desk habit, we can also ask you to restart the app first 😊
If this does not solve the problem, please have your car checked and if this does not help either, call customer service.
If you have a car that does not have a CCS connector, you can use the CHAdeMO connectors with an adapter. In this case, you need to bring this adapter with you.
Based on our experiences so far, the average duration of a DC charging session is 30 minutes, during which the 50kW nominal charging power is taken. On this basis, electric vehicles that support 75kW charging power can save up to 50% of time.Of course, this also depends on many other factors, like: weather conditions, car battery temperature, battery level or speed of data communication.
At the moment, you can purchase units of charging. Normal AC charging is HUF 1,990 and high-power DC charging is HUF 2,990.
For charging at home, Type 1 (e.g. for Nissan LEAF, Kia Soul, Peugeot Ion) or Type 2 (Mennekes) connectors (e.g. for Tesla Model S, VW eGolf, Renault Zoe) are available.
Two types of direct-current (DC) chargers are widely used in Europe. The CHAdeMO system, developed by Japanese car manufacturers, is used by Nissan, Kia, Mitsubishi, Citroen and Peugeot, while the CCS connector, an upgraded version of the Type 2 connector, is mainly supported by European car manufacturers such as BMW and Volkswagen. To charge a Tesla Model S, an adapter can be used for the CHAdeMO connector.
It’s possible that the Type 2/Type 1 adapter cable supplied by the manufacturer in the Opel Ampera’s accessories may not be able to be used to start the charging process. The reason for this is that one of the pins on the Type 2 adapter cable’s connector was made shorter by the manufacturer, meaning proper physical contact is not made. This is due to a safety requirement because the manufacturer recommends using a normal AC charger for this model. An adapter cable is commercially available that can be used to start the charging process for this model.
If this happens, we would be grateful if you would report it to our assistants at the station. It is also worth noting that the charger’s cooling fans may start up during normal operation. They emit a clearly audible noise which is a part of normal operation so, in such cases, the charging session should not be interrupted and the emergency stop button should also not be used.
AC charging means ‘alternating-current’ charging. Due to the low capacity of the inverters built into vehicles, there are very few cars that are able to use its full output. They are usually capable of delivering an output below 50kW, their standard output being 22kW; however, some car models (e.g. Renault), are able to reach higher electricity input levels using AC as well.
It depends on the battery’s capacity and its level of charge. Current statistics show that it takes 1 to 1.5 hours for our customers to charge their cars in one sitting.
DC charging means ‘direct-current’ charging. Chargers with a capacity over 40kW are called ‘fast chargers’. These are usually direct-current (DC) chargers.
It depends on the battery’s capacity and its level of charge. Current statistics show that it takes 25 to 35 minutes for our customers to charge their cars in one sitting.
The small letter icon indicates an email notification. The small phone icon is a push notification.
You can also open it from an application, but if the app is not downloaded, we will still redirect you to the driver portal, from where you can select the right connector for you. By the way, you can also scan it with your phone's camera or with any third-party QR code reader app.
This feature is not available yet, we are working on the implementation of the service.
These are estimates, so the data on the receipt is always authoritative.
As an occasional user, you will automatically receive an invoice to your email address after charging. If you are a registered user in the application, set up “Billing and Payments” notifications under Notifications on the driver portal.
For iOS, an icon will appear indicating charging, so while it spins, you have nothing to do, you have to wait, but then the invoice will appear.
For Android, there is no such icon, but the invoice is loaded in the background.
Yes, we have chargers where there is only a socket for AC charging on the poles. Such equipment can be found at Golgota tér and Árpád fejedelem útja MOL service stations in Budapest.
No, this indicates that the charging process is in progress. This is also indicated by the continuous running of the counter.
Points of the compass 😊
As we also state in our Terms and Conditions, it is compatible with operating systems with Android version 5.0 or higher. For iOS it is compatible with operating systems version 12.4 or higher.
For jailbroken or virus-infected phones, we cannot guarantee that the download and the application itself will work – even if you were able to download it.
You may not have all the software up to date on your device, or you may only have downloads enabled on a Wi-Fi network.
The application has been made available in the following countries:
If the problem persists, please send the following information to our customer service:
- brand and type of device
- operating system type and version
- card-dependent or card
- independent phone
- where you bought the device (country).
Please write to the Customer Service where you got stuck, in the meantime try to register on our driver portal.
In all cases, please check our current prices in the app, on our website, on the charger or in our Terms and Conditions. If you have any questions, call Customer Service, we will be happy to help!
You can't now. You can buy the service with a fuel card in the shop.
In such cases, please check your internet connection first. If the error persists, please try restarting the app. There may be temporary communication errors.
If this does not work, please call Customer Service.
If this is the case, we recommend that you look for the nearest working charger in the app. If your range does not allow this, you can buy a charging service in the shop during the opening hours of the given Service Station.
If this is the case, we recommend that you find the nearest working charger in the app, otherwise in this case, unfortunately, you will not be able to charge on that column.
Let Customer Service know, we will investigate the case and, if justified, refund the difference.
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